Spanish Back Office Specialist

Summary

Join Teleperformance Spain, a Great Place to Work and Top Employer, as a highly-skilled professional supporting a world-renowned life sciences company. You will prepare data for the pre-sales team, manage scoring models, and ensure data quality. Responsibilities include company evaluation and qualification, market trend monitoring, and data mapping. You will also identify and correct data quality issues and meet quarterly contact delivery targets. This full-time position offers a competitive salary, attendance bonus, referral program, and career development opportunities in a modern and dynamic work environment. The role requires data management experience, Spanish fluency, and B2 English proficiency.

Requirements

• Experience on data management, quality and cleaning
• Native/advanced level of Spanish
• B2 level of English or higher
• Experienced user in CRM
• Candidates must be located in Spain

Responsibilities

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts
• Data quality and cleaning processes and ensure this data is properly updated in the database according to business
• Company evaluation: assess company potential using provided guidelines and online tools
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition
• Be on the lookout for industry news and trends to ensure timely prospecting
• Data Mapping, construction and extraction
• Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs
• Identify and correct data quality issues
• Responsible for delivering a set of contacts based on the agreed quarterly target
• Maintenance of the data

Preferred Qualifications

• Quick to learn new processes and tools such as Qlik
• Good verbal and written communication skills in appropriate language
• Motivation & personality for seeking customer satisfaction and resolution
• Ability to take initiative, prioritize, and manage time effectively

Benefits

• Salary: 18.000€ gross/year + 1.800€ gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings)
• Working environment that is modern and bright with a dynamic and multicultural atmosphere
• A full-time position with working hours from Monday to Friday from 9am to 6pm