Spanish Bilingual Sales Outreach Specialist

Summary

Join Vesta Healthcare, a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. As an Onboarding Specialist, you will serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish. You will manage a call list to educate target members and their care teams on the benefits of the Vesta Healthcare program, coordinate with members, caregivers, and family to obtain program consent, and collaborate with the Vesta Healthcare Clinical Team in scheduling virtual visits to onboard new members and their caregivers. You will also be responsible for successfully managing responsibilities with consistent performance of all KPIs and functioning within the timeframes of a fast-paced startup in the healthcare environment.

Requirements

• Fluency in Spanish and English ( required )
• 2-3 years of inside sales or outbound telephonic sales ( required )
• Comfortable being on the phone throughout the day (minimum 80-120 calls per day) ( required )
• An internet speed of 20Mbps minimum with speed test proof to be submitted upon hire ( required )
• The ability to understand and articulate the benefits of our program
• The ability to exercise judgment independently and voice noticeable issues or trends
• Strong verbal and written communication skills; is able to communicate professionally with members and care teams
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• A strong proficiency in computer software navigation
• Ability to perform duties as assigned or requested in a remote setting with minimal oversight
• Comfort in a dynamic and always evolving environment

Responsibilities

• Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
• Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
• Coordinate with members, caregivers, and family to obtain program consent
• Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
• Successfully manage responsibilities with consistent performance of all KPIs
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently