Remote Spanish Speaking Customer Service Expert

Summary

The job is for a phone handling role at a US-based law firm, where the employee will build relationships with clients through phone calls and other means. They should have good communication skills, be tech-savvy, and have 2+ years of customer support experience. The ideal candidate is also hardworking, flexible, and able to handle difficult customers.

Requirements

• College-educated (Bachelor or Associate degree)
• Fluent in Spanish and American English, written and oral
• 2+ years of experience working in a customer support role

Responsibilities

• Handle incoming and outgoing phone calls for a law firm
• Contact existing clients to ask about service and get good responses from attorneys and case managers
• Ask clients to leave Google reviews
• Maintain relationships with clients as part of the firm's marketing efforts (e.g., sending birthday cards, flowers)

Preferred Qualifications

• Experience working in international teams
• Knowledge of email automation processes and software
• Experience working with Western customers
• Advanced MS Office knowledge: Word, Excel, PowerPoint
• Experience with customer surveys and collecting feedback
• Understanding of American customers & their expectations

Benefits

Working 50 hours per week during American business hours and get paid weekly