Customer Success Engineer

Algolia Logo

Algolia

💵 $111k-$135k
📍Remote - United States

Summary

Join Algolia as a Customer Success Engineer (CSE) and become a key member of the Customer Solutions team, acting as the main technical liaison for clients. You will act as a consultant, delivering tailored services and technical workshops to drive Algolia's adoption. Responsibilities include advising customers on best practices, collaborating with Customer Success Managers, working across the organization to resolve issues, and developing case status reports. The ideal candidate possesses strong problem-solving skills, functional knowledge of Javascript, experience with REST APIs and web development, and excellent communication skills. The role requires proficiency in explaining complex technical concepts and managing tasks effectively. A willingness to travel may be required.

Requirements

  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • A Curious and Solutions-oriented mindset
  • Functional knowledge of Javascript
  • Experience with REST API, database management, and web development technologies
  • Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
  • Willingness to travel to customers' locations if required

Responsibilities

  • Act as a consultant to a variety of customers, delivering ad-hoc services tailored around their needs
  • Scope, shape and present technical workshops to drive Algolia’s adoption
  • Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
  • Work closely with Customer Success Managers to ensure a customer’s long term health through a world-class technical advisory experience
  • Work across the organization and escalate as necessary for confirmation of solutions or other options
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks
  • Provide guidance on how to optimize the use of their environment

Preferred Qualifications

  • Functional knowledge of at least one additional programming language such as: Java, Swift, Python, PHP, C#, Objective-C, Ruby
  • Familiarity with iOS & Android platforms
  • Experience supporting open-source projects & their GitHub communities
  • Experience with Shopify, Magento, and Salesforce.com a plus
  • French or Spanish or Portuguese speaking is a plus

Benefits

  • Remote US: On-Target Earnings Pay Range$111,000 — $135,000 USD
  • FLEXIBLE WORKPLACE STRATEGY:Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when

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