Authentic8 is hiring a
Sr. Business Systems Analyst in United States

Summary

Authentic8 is a leading cybersecurity company with multiple offices across the US. They offer a market-leading solution for conducting secure digital investigations and intelligence work. The company is seeking a highly skilled Business Systems Analyst to join their team, focusing on managing and optimizing business systems, primarily Salesforce and financial software. The Business Systems Analyst will be responsible for business requirements gathering, hands-on systems administration, ongoing system maintenance, process documentation, data integrity, and operational efficiency.

Requirements

• Bachelor's degree or higher in business or technology-related field
• 5+ years of relevant experience in ongoing business systems administration and software implementations within Business / Revenue Operations
• In-depth functional and technical hands-on systems administration and solution architecture, particularly within a full ‘Lead-to-Cash’ tech stack - Marketing Software (Marketo), Salesforce Sales Cloud, Finance Software (Zuora & NetSuite) and other related technologies
• Strong analytical and problem-solving skills with acute attention to detail
• Experience with implementation or enhancements of CPQ modules that include quoting, subscription management, pricing, product bundles, product/pricing rules, and advance approvals
• Excellent communication and interpersonal skills for collaborating with cross-functional teams
• Ability to prioritize and manage multiple tasks in a dynamic environment
• Knowledge of data integrity best practices and experience implementing data governance
• Familiarity with business analysis methodologies and tools

Responsibilities

• Business Requirements Gathering: Meet with departmental stakeholders and end users to define business requirements, and systems goals. Facilitate discussions among business owners to understand problem statements and finalize requirements for sign off. Translate business requirements to functional and technical designs
• Hands-on Systems Administration: Administration of Salesforce - including integrations, automations, customizations, QA and troubleshooting efforts. Oversee managed packages within Salesforce (Zuora CPQ), ensuring seamless integration and functionality
• Ongoing System Maintenance: Conduct regular system and user permission audits to identify and resolve issues and access changes promptly. Collaborate with cross-functional teams to implement system updates and improvements. Monitor system performance and proactively address potential issues
• Process Documentation: Document existing business processes related to systems and identify areas for improvement. Create comprehensive process documentation to guide users and support ongoing training efforts. Update documentation to reflect changes in processes or system configurations

Benefits

Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options