Zadara is hiring a
Sr. Cloud Support Engineer

Summary

Zadara is seeking an experienced L2 Support Engineer to serve as a Subject Matter Expert (SME) for their products. The role involves providing expert-level support, acting as a mentor, tracking issues, providing feedback, prioritizing tasks, building relationships with customers, participating in training, documenting processes, executing support and operations tasks, and troubleshooting advanced networks.

Requirements

• 5+ years of experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL)
• Solid scripting experience (Bash, Python, etc.)
• Solid understanding and experience in network design
• Experience with virtualization systems and technologies (VMware, KVM, Docker, Kubernetes)
• Experience with cloud services (AWS, Azure, GCP)
• Experience identifying and troubleshooting network connectivity and performance issues
• Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC)
• Hands-on experience in OpenStack (managing and troubleshooting)
• Experience with configuration management systems (Ansible, Chef, Puppet)
• At least CCNA-level experience in Networking Administration
• L2 and L3 network equipment configuration (switches, firewalls, etc.)
• Experience with iptables in Linux and network-level ACLs
• Additional knowledge in CSI driver, SNMP, and Active Directory configurations is essential
• Technical prowess in troubleshooting switches and analyzing network-related logs to mitigate increasing error counts on network ports
• Strong understanding of storage technologies and network file systems
• Excellent communication skills including prior client-facing experience
• Continuously monitor network ports and perform log analysis to preemptively address emerging issues
• Excellent team player

Responsibilities

• Provide expert-level support and troubleshooting for complex issues related to Zadara's products and underlying technologies
• Act as a mentor and knowledge resource for L1 support teams and other stakeholders within the organization
• Track issues through to resolution
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Escalate issues to the next level, as needed
• Build and maintain strong relationships with customers
• Participate in training customers, as required
• Document processes and update knowledge base
• Execute support and operations tasks for on-premises and cloud deployment
• Perform operational tasks including, but not limited to SW/HW installations, upgrades, and more
• Configuration of servers, networking equipment, and cloud resources
• Creation and integration of tools for internal and/or external consumption
• Troubleshoot, design and deploy advanced L2 and L3 Networks

Preferred Qualifications

Veeam knowledge is added benefit