Align Technology is hiring a
Sr. Desktop Support Engineer in Australia

Summary

The job is for a Senior Desktop Support Engineer based in Australia to provide remote technical support to US-based clients. The role involves troubleshooting desktop and end user issues, with a focus on executive and VIP clients. Prior experience in the financial services industry is preferred but not required.

Requirements

• A minimum of four years of desktop support / end user technical support experience
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Strong attention to detail, multitasking skills, and sense of teamwork
• Ability to work in a fast-paced & dynamic environment

Responsibilities

• Provide 100% remote, technical support for desktop-related and end user technical issues for key managed services client in the United States of America
• Provide technical support for desktop-related and end user technical issues for key managed services client
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
• Install, upgrade and remove desktop applications / user workstations
• Inventory control of hardware and peripherals
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Preferred Qualifications

• Minimum of 4 years of experience working with a Managed Services Provider
• Ideal candidate will have a Bachelor’s degree
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
• Previous experience with Hybrid & Cloud environments
• Proven ability to operate MS 365, Exchange, Intune, Azure AD
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
• Familiarity with Active Directory & Group Policy
• Basic networking skills
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Benefits

This position is a full-time position offering a competitive salary