Smartsheet is hiring a
Sr. Director, Global Customer Education Services in United States

Summary

The Sr. Director of Global Customer Education Services will lead and inspire a team that designs and delivers learning experiences to Smartsheet customers and partners. They will create a world-class learning program, work across various organizations within Smartsheet, and report to the Vice President of Professional Services.

Requirements

• Strong business acumen and prior SaaS /Enterprise Software Customer Training leadership experience
• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required. Advanced degree a plus
• Minimum of 10 years relevant experience

Responsibilities

• Lead the global content and learning strategy for customer training and enablement for Smartsheet products and solutions
• Own the development and delivery of learning experiences for all Smartsheet products
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement
• Partner closely with Marketing to execute on the strategy and brand of Smartsheet certifications
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function
• Make Smartsheet University integral to the Marketing, Sales, Engineering, and Customer Success organizations
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem
• Innovate with blended learning solutions while aligning with Smartsheet’s overall knowledge and enablement strategy
• Lead the business-level implementation, enhancement, and support of a Learning Management System

Preferred Qualifications

• Experience creating market value for a Software Certification
• Experience creating partner/channel momentum for paid training and certification
• Experience bundling of training and certification into overall company packages
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)