SupportNinja is hiring a
Bilingual Spanish Customer Service Representative

Summary

The job is for a Customer Service Representative at SupportNinja, a company that provides around-the-clock outsourced support to fast-growing tech companies. The role involves handling customer inquiries and resolving issues promptly. The position requires a high school diploma or equivalent with some college coursework preferred, at least 1 year of experience in a customer service role, proficiency in Spanish and English, good communication skills, computer proficiency, ability to work independently and as part of a team.

Requirements

• High school diploma or equivalent required; some college coursework preferred
• At least 1 year experience in a customer service role or equivalent
• Must have professional proficiency in Spanish - (can read, write, and speak)
• Must have professional proficiency in English - (can read, write, and speak)
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Ability to work independently and as part of a team

Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPIs

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)