Sr. Engagement Delivery Lead

Summary

The job is for a Senior Engagement Lead at Servant, a virtual company that empowers mission-driven leaders in faith communities through digital transformation. The role involves leading client projects, strategic project management, communication, quality assurance, financial responsibility, and team stewardship.

Requirements

• 10+ years of experience in project management, client services, or a related leadership role
• Proven track record of successfully managing complex client projects and delivering exceptional results
• Excellent organizational and communication skills
• Remote position

Responsibilities

• Lead and inspire project teams, providing guidance and mentorship to deliver exceptional results
• Collaborate with clients to deeply understand project needs, objectives, and challenges
• Develop and execute strategic project plans to meet and exceed client expectations
• Represent the company in client interactions, negotiations, and strategic decision-making
• Ensure clear and effective communication between internal teams and clients
• Oversee the successful delivery of projects, ensuring adherence to timelines and objectives
• Conduct regular assessments and implement improvements to enhance client satisfaction
• Collaborate with the sales team in identifying growth opportunities and expanding client relationships
• Monitor and report on financial performance related to project engagements
• Foster inner team dynamics ensuring positive client experience
• Foster a collaborative and customer-focused culture within the teams

Preferred Qualifications

• Experience in a virtual or remote work environment
• Familiarity with digital transformation and change management