Sr. Product Manager

Summary

TextNow is seeking an experienced Senior Product Manager to lead user experience initiatives on the Core Experience Product team. The role involves developing and executing a comprehensive user experience strategy, leading technical teams, collaborating with cross-functional teams, and driving product roadmap. The candidate should have B2C mobile app experience, be customer-first, a problem solver, and have at least 5 years of Product Management experience.

Requirements

• Creator of cool stuff with a track record of building and launching innovative products that drove business growth and that consumers love
• Brilliant Collaborator with at least 5+ years of experience as a Product Manager,2+ years focused on driving large scale initiatives that impact millions of consumers
• Someone who takes action and ownership and has a customer-first/customer obsessed mentality
• Respectfully candid with excellent and compelling communication skills
• A bold risk-taker and self-starter who has a problem-solving aptitude and inventive thinking skills
• Resourceful and scrappy to collect and analyze feedback from our customers, partners, and in-house teams to inform product strategy and find ways to expand product market reach

Responsibilities

• Develop and evolve a comprehensive user experience strategy to enhance the overall core user experience, aligning with company objectives and user needs
• Lead a technical pod Engineers, Design and business partners, fostering a culture of innovation, collaboration, and a relentless focus on customer-centricity
• Partner with our UX Research team, employ design thinking methodologies, and leverage data-driven insights to identify opportunities for simplification and differentiation in the app experience
• Utilize user feedback, analytics, and user behavior data to drive iterative improvements and maintain a user-centric approach throughout the product development lifecycle
• Collaborate cross-functionally with design, engineering, marketing, and other teams to drive the development and launch of new features and enhancements that create a seamless and unified user journey
• Develop and drive the product roadmap, communicate plans, progress, and challenges effectively to stakeholders at all levels, emphasizing the importance delivering value to our customers and a great experience
• Monitor key performance indicators (KPIs) and regularly assess the app's performance to identify areas for improvement, and optimization

Preferred Qualifications

B2C Mobile App experience is a plus

Benefits

• Strong work life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company wide off-sites, and more