Staff Applied Research Scientist

Summary

Join ServiceNow's Advanced Technology Group (ATG) and play a key role in developing cutting-edge Large Language Models (LLMs) for the NOW platform. You will leverage your AI/ML expertise to solve real-world challenges, contribute to the latest AI research, and design, implement, and scale LLMs. Collaborate with cross-functional teams to ensure alignment with stakeholder needs and oversee the entire project lifecycle, from research to deployment. This role requires expertise in Python, OOP, design patterns, and experience with instruction fine-tuning. A strong publication record and excellent communication skills are also essential. ServiceNow offers competitive compensation and benefits, including health plans, 401(k), ESPP, and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience
• Expertise in Python, OOP, Design Patterns
• Experience with Instruction fine tuning and other fine-tuning techniques is a must
• Experience with various transformer architectures (auto-regressive ,sequence-to-sequence etc)
• Ability to read latest papers and experiment with the ideas
• Good publication record in top tier conferences such as ICLR, NeurIPS, ICML, ACL, EMNLP, AAAI, etc
• Communicating your research findings to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization

Responsibilities

• Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way
• Keep up with and actively contribute to the latest AI research developments, applying new insights to current projects and propose advanced new techniques, that can help leapfrog existing ones
• Work with other researchers and Applied Research scientists to validate and drive these innovations, eventually resulting in vastly improved models
• Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio
• Develop and maintain detailed technical documentation that clearly captures the complexities of the language model, enabling easy understanding, efficient troubleshooting, and smooth future development
• Similarly, document your codebase for efficient collaboration
• Work closely with various cross-functional teams to effectively identify and prioritize requirements, ensuring the language model aligns with stakeholder needs and expectations
• Collaborate with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software
• Oversee the entire project lifecycle, from research and development through to deployment and optimization
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users

Preferred Qualifications

• Experience in Pretraining of an LLM is preferred but not mandatory
• Experience with Reinforcement learning is preferred but not mandatory

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs