Staff Applied Research Scientist

Summary

Join ServiceNow's CoreLLM team and contribute to the development of next-generation Large Language Models (LLMs) for the NOW platform. You will leverage your AI/ML expertise to research, propose, implement, and evaluate models, ensuring scalability and practical application. Collaborate with a team of developers, scientists, and product managers to design, implement, and scale LLMs as a key AI-first platform offering. Work with product owners to understand requirements and own your code from design to delivery. This role involves tackling real-world challenges and datasets, applying existing methods and developing new ones to solve problems. The models you build will power a wide range of use cases across various business units, accelerating innovation and efficiency.

Requirements

• Expert in prompt engineering and developing LLM based features
• Experience with methods of training and fine tuning large language models, such as distilation, supervised fine-tunning and policy optimization
• Experience in using AI productivity tools such as Cursor, Windsurf, etc
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience
• Expertise in Python, OOP, Design Patterns
• Experience with Instruction fine tuning and other fine-tuning techniques is a must
• Experience with various transformer architectures (auto-regressive ,sequence-to-sequence etc)
• Ability to read latest papers and experiment with the ideas
• Good publication record in top tier conferences such as ICLR, NeurIPS, ICML, ACL, EMNLP, AAAI, etc
• Communicating your research findings to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization

Responsibilities

• Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way
• Research and propose appropriate models/techniques, as well as implement, train and evaluate the models yourself
• Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio
• Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users

Preferred Qualifications

• Experience in Pretraining of an LLM is preferred but not mandatory
• Experience with Reinforcement learning is preferred but not mandatory

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs