Staff Enablement Program Manager, SME Community Lead

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Databricks

💵 $138k-$193k
📍Remote - United States

Summary

Join Databricks as a Program Lead to scale internal field engineering SME groups. You will develop and execute a strategy for the internal SME and Communities of Specialization Program, build and nurture a thriving expert community, serve as the primary advocate for the groups, design and implement recognition and incentive programs, oversee content creation, partner with cross-functional teams, and define KPIs to measure program impact. This pivotal role requires experience leading and scaling SME groups or community programs, strong project and program management skills, exceptional communication abilities, and a data-driven mindset. A Bachelor’s technical degree is required; an advanced technical degree or relevant certifications are a plus. The role is US-remote, excluding California and New York. Databricks offers competitive compensation and benefits.

Requirements

  • Background in and deep familiarity with field engineering and technical pre-sales environments working for Data & AI companies, or similar
  • Experience leading and scaling SME groups or community and knowledge-sharing programs, and practical experience with tooling and infrastructure to support scale
  • Demonstrated ability to engage, motivate, and grow expert groups, communities or ambassador programs
  • Strong project and program management skills, with a track record of delivering measurable outcomes
  • Exceptional communication, facilitation, and relationship-building abilities across all organizational levels
  • Experience working cross-functionally and influencing without authority in a matrixed, global environment
  • Data-driven mindset with proficiency in using analytics and reporting tools to assess program impact
  • Passion for fostering learning, innovation, and collaboration within technical teams
  • Bachelor’s technical degree required; advanced technical degree or relevant certifications a plus

Responsibilities

  • Develop and execute a comprehensive strategy for the internal SME and Communities of Specialization Program, including vision, objectives, governance, and success metrics
  • Build and nurture a thriving expert community by fostering relationships, facilitating knowledge exchange, and creating opportunities for collaboration and recognition
  • Serve as the primary advocate for the groups, representing its interests to senior leadership and cross-functional teams while ensuring alignment with organizational priorities
  • Design and implement recognition and incentive programs to motivate SME participation and leadership within the community
  • Oversee the creation and curation of high-value content, playbooks, and resources to support SME development and community engagement
  • Partner with teams such as Product, Engineering, Field Enablement, Marketing, etc to amplify the impact of the SME groups and integrate its insights into business processes
  • Define KPIs and use data-driven approaches to measure engagement, and business impact. Provide regular updates and actionable insights to stakeholders

Benefits

  • Annual performance bonus
  • Equity

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