Staff Engineer

Summary

Join Nagarro, a Digital Product Engineering company, as a ServiceNow Developer with 7+ years of experience. You will be responsible for understanding functional requirements, envisioning solutions, and implementing designs using ServiceNow ITSM modules. Your expertise in ServiceNow configuration, ITIL framework, and Agile methodologies will be crucial. You will lead UAT and production rollouts, mentor team members, and ensure high-quality deliverables. Excellent communication and problem-solving skills are essential for collaborating with both technical and non-technical stakeholders. A Bachelor's or Master's degree in a related field is required.

Requirements

• Total experience 7+years
• Strong working experience in ServiceNow development and implementation
• Strong functional knowledge of ServiceNow ITSM modules (Incident, Problem, Change Management, Service Catalog)
• Proficiency in ServiceNow configuration: workflows, business rules, UI policies, and reporting
• Solid understanding of ITIL framework and service management processes
• Proven experience in requirement gathering and business analysis
• Excellent communication and interpersonal skills for both technical and non-technical collaboration
• Strong analytical and problem-solving capabilities
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production rollouts
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements

Preferred Qualifications

• Experience in additional ServiceNow modules outside ITSM (e.g., HRSD, CSM, ITOM)
• Exposure to Agile/Scrum methodologies
• Prior experience in customer-facing consulting roles
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail
• Excellent communication and interpersonal skills