Staff Experience Designer

Summary

Join Airbnb's Experience Design team as a Staff Experience Designer and contribute to building innovative customer support solutions. You will partner with cross-functional teams to design and implement elegant, user-friendly tools leveraging emerging technologies like generative AI. This role requires strong design skills, experience leading projects, and the ability to collaborate effectively with stakeholders across different time zones. The position is remote-eligible within specified US states, with occasional office work or off-sites. The role involves driving a holistic vision for agent tooling, leading initiatives from inception to launch, and ensuring high-quality designs that meet Airbnb's standards. Compensation includes a competitive salary, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 10+ years of hands-on product design experience, and 2+ years experience leading projects and/or initiatives
• Domain experience designing for complex domain areas, such as multi-sided marketplaces
• Proficiency across UX thinking and systems design, interaction design, visual design, and prototyping
• Track record of designing and shipping high-quality products and user experiences across multiple platforms (e.g. Web, Mobile Web, Android, iOS) for complex domain areas
• Excellent communication skills, especially communicating complex concepts clearly and persuasively across different audiences and levels of the organization

Responsibilities

• Drive a holistic vision and strategy for agent tooling in close partnership with senior leaders across Product, Engineering, Operations, Research, and UX Writing
• Lead multiple initiatives from inception to launch, including overseeing the quality of other designers’ work in a fast-paced and ambiguous environment
• Deliver high-quality and creative designs that both satisfy technical and operational requirements and meet Airbnb Design’s high standards. Advocate for holistic solutions that can scale to support future roadmap needs and features
• Create system maps, user flows, prototypes, and page-level specs to communicate design decisions to a variety of stakeholders
• Actively contribute to our design language system and drive consistency of design patterns across tooling
• Meet with cross-functional team members based around the world. While Airbnb has a Live and Work Anywhere policy, you’ll need to meet with cross-functional partners based in Beijing at least once a week outside of regular business hours (5-7 PM PST)

Preferred Qualifications

Past experience in support is appreciated, but not required

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits