Staff Product Designer

Summary

Join Gusto as a Staff Product Designer focused on Growth & Commerce and lead the reimagining of internal and customer-facing experiences related to billing, invoicing, pricing, packaging, and product sales. You will design dynamic pricing and billing surfaces, build internal tools to empower Gusto teams, and improve existing tools for the Expansion Sales team. This role requires deep experience in systems thinking, UX/UI design, interaction design, and service design. You will collaborate with cross-functional partners, create scalable design patterns, and use data and qualitative insights to refine designs. The position offers a chance to build foundational experiences for Gusto's customer value proposition and internal team support. This is a first-of-its-kind role at Commerce, offering significant impact and growth opportunities.

Requirements

• 8+ years of product design experience with a strong portfolio of systems-level design, internal tooling, and customer-facing product surfaces
• Experience working on complex, data-rich products—particularly in B2B SaaS environments with interconnected product offerings
• Demonstrated success in designing for both internal users and external customers, and the ability to balance their competing needs
• Fluency in UX best practices, UI design, interaction design, and accessibility standards
• Strong service design capabilities and a proven ability to map and simplify complex systems across touchpoints and orgs
• Excellent collaboration and communication skills, with the ability to lead through influence and align cross-functional teams
• Comfort leading ambiguous, 0-to-1 work, and building long-term vision while executing toward near-term milestones
• Experience using tools like Figma, Amplitude, and FullStory—and in leveraging mixed-methods research to inform design
• Passion for empowering internal teams and improving the quality of internal systems through intuitive, scalable design

Responsibilities

• Design dynamic pricing and packaging displays that span the funnel—from acquisition through activation and billing—ensuring customers can easily understand and select the right plan or add-on for their needs
• Lead the redesign of Gusto’s invoicing and billing surfaces , improving clarity, reducing cognitive load, and setting a scalable foundation for future plan and pricing evolution
• Build and improve internal tools such as the Promo Engine, Product Catalog, and Billing Platform, to enable self-service for internal teams across Growth, Marketing, Accounting, and Sales
• Improve existing tools and workflows in Gusto’s internal platforms that enable better efficiency and outcomes for our Expansion Sales team
• Drive holistic service design , connecting the dots between how internal teams support customer decisions and how customers experience pricing and billing throughout their journey
• Collaborate deeply with cross-functional partners to align on strategy, lead workshops, and co-create end-to-end solutions across multiple surfaces
• Create scalable, consistent patterns by working with and contributing to Gusto’s design system to ensure alignment across internal and external experiences
• Use a mix of data and qualitative insights to validate decisions, inform tradeoffs, and refine designs over time through iteration

Preferred Qualifications

• Familiarity with Salesforce or internal admin tool design
• Experience with pricing, packaging, billing, or financial systems
• Background in growth, experimentation, or performance-driven design
• Experience working with or supporting Sales, BizOps, or Customer Support functions

Benefits

• Health insurance
• 401(k)s
• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York
• Remote work, flexible hours