Staff Product Designer

Summary

Join Included Health as a Staff Product Designer and champion visual design excellence, defining visual standards, managing the design system, and collaborating with marketing. This high-impact role involves leading critiques, workshops, and knowledge-sharing sessions, partnering with Brand Marketing, and auditing existing experiences. You will own the vision and strategy for the design system, define and evolve components, advocate for accessibility, and partner with engineering for seamless implementation. Furthermore, you will drive innovation, stay ahead of industry trends, and explore emerging technologies. This role offers autonomy, the opportunity to influence teams, and support from a collaborative team.

Requirements

• 8+ years of experience as a visual product designer, with at least 3 years focused on design systems that have been successfully implemented and widely adopted
• Exceptional visual and interaction design skills, with a strong portfolio showcasing high-quality UI, visual design, system thinking, and scalable design solutions
• Strong collaboration skills, with a proven ability to work closely with engineers to ensure seamless implementation and high-quality execution
• Strategic mindset, with the ability to define and execute a long-term vision for a design system and visual design excellence that scales with the company
• Proactive and self-guided, able to navigate ambiguity, create clarity, and drive initiatives forward independently
• Excellent communication and storytelling skills, able to articulate design decisions, trade-offs, and system value to diverse audiences
• Prompt and regular attendance at assigned work location
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner

Responsibilities

• Champion visual design excellence across our products and services—defining what great looks like and ensuring that our member experience is trustworthy, simple, clear and compelling
• Educate and inspire teams across disciplines on how strong visual design builds member trust and enhances the overall experience
• Lead critiques, workshops, and knowledge-sharing sessions to grow the team’s visual design craft
• Partner with Brand Marketing to translate and evolve the IH brand across digital product surfaces
• Audit and refine existing experiences to bring them in line with visual design best practices
• Own the vision and strategy for Included Health’s design system (taking into consideration current AI tools) and ensure that it meets the needs of designers, engineers, and the business
• Define and evolve foundational components, patterns, and guidelines to create a cohesive, accessible, and scalable design language
• Advocate for accessibility and inclusivity, ensuring our system meets WCAG standards and serves diverse user needs
• Partner with engineering to ensure seamless implementation, high-quality execution, and performance optimization
• Establish governance and contribution models, enabling designers and engineers to contribute while maintaining consistency and quality
• Facilitate workshops, critiques, and training sessions to educate teams and drive adoption
• Stay ahead of industry trends, bringing new ideas and methodologies to elevate our visual design excellence and standards
• Explore emerging technologies, such as AI-driven design tools, to enhance visual excellence and creativity
• Continuously refine and evolve our definition of what good looks like and how our systems support this at scale based on feedback, data, and business needs

Preferred Qualifications

Experience in healthcare, enterprise, or complex product ecosystems, and familiarity with front-end development (HTML, CSS, React, etc.) to bridge the gap between design and engineering

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations