Twilio is hiring a
Staff Product Designer

Summary

Join Twilio as a Staff Product Designer on our Onboarding and Compliance team, designing customer experiences focusing on onboarding and compliance. You'll own critical design projects end-to-end while collaborating with multidisciplinary teams to discover, define, and design lovable products for customers.

Requirements

• Demonstrated ability to lead and refine comprehensive user-centered designs, guiding junior designers and collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products
• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs
• A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions
• Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level
• Strong ability to provide guidance and mentorship to peers of all levels, fostering a culture of continuous improvement through constructive feedback and effective communication
• Strong communication, facilitation, and presentation skills
• Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability

Responsibilities

• Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences
• Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution
• Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential
• Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part
• Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels

Preferred Qualifications

• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program