Staff Product Designer

Summary

Join Twilio's Design Systems team as a Product Designer to build a best-in-class UX platform, Paste. You will design reusable components, patterns, and flows, prioritizing high-quality communication and documentation. This role involves collaborating with cross-functional teams (UX, Engineering, Brand, and Product) to ensure a cohesive design language. You'll use research and evidence to improve solutions and contribute feedback to design critiques. The position is remote, based in India (specific states listed), with approximately 5% travel anticipated. Twilio offers competitive pay and various benefits.

Requirements

• Demonstrate the ability to design and refine comprehensive user-centered designs, collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products
• Ship high-quality user interfaces and flows in a systematic, detail-oriented way. Ensure the coded implementations are consistent with designs
• Provide a portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions
• Actively advocate for and implement best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level
• Foster a culture of continuous improvement through constructive feedback and effective communication
• Possess strong communication, facilitation, and presentation skills
• Demonstrate the proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability

Responsibilities

• Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensure the coded implementations are consistent with designs
• Proficiently maintain component and style libraries in Figma
• Use research and evidence to improve and evaluate solutions for customers, developers, and designers
• Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences
• Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience
• Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams

Preferred Qualifications

• Have 4+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
• Possess a Bachelor’s or Master’s in the field of Human Computer Interaction or Design
• Have experience at a SaaS software company serving B2B customers

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program