Twilio is hiring a
Staff Product Designer

Summary

Join Twilio as a Staff Product Designer and contribute to creating a best-in-class and inclusive-by-default UX platform, Paste. You will define and design robust, easy-to-use, and reusable components, patterns, and flows, prioritizing high-quality communication and great documentation.

Requirements

• Demonstrated ability to lead and refine comprehensive user-centered designs, guiding junior designers and collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products
• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs
• A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions
• Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level
• Strong ability to provide guidance and mentorship to peers of all levels, fostering a culture of continuous improvement through constructive feedback and effective communication
• Strong communication, facilitation, and presentation skills
• Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability

Responsibilities

• Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs
• Proficient in maintaining component and style libraries in Figma
• Has a solid understanding of visual design, typography, color, and hierarchy
• Has a strong interest in creating beautiful, accessible experiences, and has an eagerness to learn and apply WCAG 2.1 AA guidelines
• Use research and evidence to improve and evaluate solutions for customers, developers, and designers
• Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences
• Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience
• Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams

Preferred Qualifications

• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program