Staff Product Manager

Summary

Join Affirm's Trust and Safety product team as a Staff Product Manager and play a critical role in fueling Affirm’s growth while safeguarding users from fraud. Define and execute the product vision and strategy for consumer account management, enhancing the end-to-end consumer experience and optimizing key conversion and engagement funnels. Lead the consumer account management product area, driving excitement within the organization and collaborating with cross-functional teams. Develop and execute a dynamic product roadmap, prioritizing initiatives based on impact. Work with the analytics team to measure product success and report to leadership. Collaborate closely with engineering, design, data analytics, user research, marketing, infosec, and fraud teams. Regularly communicate across teams and present to C-level executives.

Requirements

• 6+ years of product management experience, ideally with a significant focus on consumer-facing products and experiences
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• Passion to change consumer finance for the better by creating intuitive and effective consumer experiences
• A track record of developing and championing product strategy with quantifiable impact, demonstrated by improvements in key consumer journey or funnel metrics
• An analytical metrics-based approach to identifying, sizing and solving problems. Proficiency in analyzing user behavior data and identifying opportunities for funnel optimization
• An experimentation mindset to rapidly define hypotheses, test them quickly and drive product velocity. Experience running A/B tests and other experiments to optimize consumer flows
• A compelling influencer with strong communication and interpersonal skills
• Ability to turn ambiguity to action and measurable impact on the consumer experience and business outcomes

Responsibilities

• Product Strategy: Define and execute the product vision and strategy for consumer account management across Affirm’s products, with a strong focus on enhancing the end-to-end consumer experience and optimizing key conversion and engagement funnels
• Leadership: Be the accountable product leader for consumer account management across Affirm. Drive excitement for the product area within the organization, negotiate resources, and help all cross-functional teams come together to deliver holistic solutions that create value for our consumers, merchants and partners. Champion the needs of the consumer throughout the product lifecycle
• Roadmap Ownership: Develop, prioritize, and execute a dynamic product roadmap, balancing short-term wins with long-term innovation. Prioritize initiatives based on their potential impact on consumer journey metrics and overall business growth
• Analytics: Work with the analytics team to measure ongoing success of the product area and report to the leadership team. Define, monitor, and analyze key consumer journey metrics, such as conversion rates, completion rates, and user engagement, to identify areas for optimization
• Cross-Functional Collaboration: Work closely with engineering, design, data analytics, user research, marketing, infosec, fraud and other teams to ensure smooth product development. Act as the glue that keeps stakeholders aligned and on track. Collaborate closely with design and user research to deeply understand consumer behavior and pain points within the account management flows
• Communication: As a senior member of the Product Management team, you’ll regularly communicate across product and engineering teams as well as cross-functional stakeholders, including frequently presenting to C-level executives. Articulate the impact of product initiatives on the consumer experience and key funnel metrics

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount