Staff Product Manager

Summary

Join Headway, a company revolutionizing mental healthcare access, as a Staff Product Manager to spearhead our benefits platform and ensure insurance accuracy. You will build the engine determining patient eligibility, benefits, and cost estimates, evolving our platform from rules-based to ML-powered decision-making. Collaborate with engineering, data, operations, and payer teams to interpret complex healthcare data and build systems processing millions of eligibility determinations accurately. This role requires significant experience in platform and ML development, particularly within healthcare or insurance. Headway offers a competitive compensation package including equity, comprehensive health and wellness benefits, retirement savings, and meaningful ownership opportunities.

Requirements

• Platform and ML experience: You have 6+ years building platforms that leverage ML for automated decision-making, preferably in healthcare, insurance, or adjacent risk domains
• Healthcare or insurance background: You understand the complexities of health insurance - from claims processing to benefits determination - and have built systems that improve billing accuracy or clean claims rates
• Technical depth: You're comfortable diving deep with engineering and data science teams on complex technical problems and can drive architectural decisions for scalable platforms
• Cross-functional leadership: You've led initiatives requiring difficult tradeoffs between accuracy, speed, and user experience, and can influence stakeholders across multiple teams
• Data-driven problem solving: You excel at analyzing complex datasets to identify root causes and drive systematic improvements to platform performance

Responsibilities

• Own the benefits determination platform strategy and roadmap to achieve company goals for billing accuracy and collections loss reduction
• Build ML-powered systems that interpret complex insurance data and handle thousands of payer-specific edge cases
• Drive technical decisions on platform architecture, model deployment, and system scalability with engineering leadership
• Collaborate with Engineering and Data Science on developing models that improve benefits interpretation accuracy and confidence scoring
• Partner with Insurance Operations and Customer Care to understand manual intervention patterns and automate high-volume workflows

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development