Staff Product Manager

Summary

Join Twilio as a Unified Profiles, Staff Product Manager to lead the strategy and execution for Unified Profiles Identity Resolution. This foundational role ensures accurate and scalable customer profiles across Twilio's platforms. You will own identity resolution, impacting billions of customer profiles and enabling personalized experiences. Collaborate with engineering, design, and customer-facing teams to build scalable systems. The ideal candidate is customer-obsessed, technically curious, and adept at solving complex data problems. This remote position is based in India and requires collaboration with US-based teams.

Requirements

• 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products
• Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems
• Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners
• Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs
• Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told
• Willingness to work a shifted schedule to collaborate in real time with US-based teams

Responsibilities

• Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability
• Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities
• Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs
• Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum
• Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform

Preferred Qualifications

• Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context
• Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program