Staff Program Manager

Summary

Join Airbnb's Quality Engineering team as a Staff Quality Program Manager! You will manage a vendor team implementing large-scale programs and projects, improving software quality through efficient program planning and project execution. This role requires strong vendor management, communication, and Agile experience. You'll collaborate with cross-functional teams, drive test automation, and advocate for product improvements. The position is US-remote eligible with occasional office work. Compensation includes a competitive salary, bonus, equity, benefits, and employee travel credits.

Requirements

• 10+ years of program management experience, with a proven track record of Quality Assurance/Quality Engineering experience as both a test planner and a test executor
• Experience advancing test automation (Unit, Integration, End to End)
• Hands-on experience driving Agile practices and a shift-left mentality to enable Engineering teams to deliver high-quality software
• Demonstrable experience with being embedded on an Agile Scrum team
• Strong Vendor Worker leadership skills, including acquiring talent, performance management, and building a strong, happy team
• Proactive communication and interpersonal skills; strong stakeholder management
• Comfortable in a fast paced environment, managing ambiguity and uncertainty
• Ability to anticipate risks & issues and proactively mitigate them
• Experience using collaborative project management tools and processes (e.g. JIRA, Asana, Smartsheets, Google docs, scrum, agile)
• Passion for building and delivering high quality software

Responsibilities

• Be accountable for planning and execution of the Quality Engineering team’s priorities
• Work with QE leadership to define, launch, and execute multiple strategic and operational initiatives in service of the above priorities
• Ensure quality is consistent across all projects and is represented during project planning, development, and launches
• Drive the adoption of automated testing as a key strategic lever for ensuring efficient and effective testing
• Clearly communicate program status and progress to large groups of project stakeholders and senior leadership
• Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available
• In collaboration with Product teams, identify opportunities and advocate for product improvements and/or tools that support the team’s strategy and the needs of the customer
• Advocate for the advancement of Agile testing concepts to become realities in both QE and Engineering
• Work to quickly become well-versed in the engineering teams product/domain space
• Coordinate and collaborate with 3rd party vendors and QE counterparts
• Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits