Staff Public Cloud and ServiceNow Integration Engineer

Summary

Join ServiceNow as a ServiceNow Integration Specialist and drive the integration and automated management of major Cloud Service Providers (Azure, AWS, and GCP) using the ServiceNow platform. Lead and collaborate extensively with product and engineering teams to ensure timely adoption and delivery. Work closely with cross-functional teams to understand their cloud needs and deliver solutions. Contribute to progressive thinking by creating documentation to improve access to information about ServiceNow Gen AI capabilities. The role requires significant experience with ServiceNow platform administration, development, and integration with cloud providers. You will manage the ServiceNow CMDB and design, develop, and implement integrations using various methods.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, administration, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-related insights, or exploring AI’s potential impact on the function or industry
• 8+ years of experience in ServiceNow platform administration, development and integrating it with cloud providers (Azure, AWS and GCP) is a must
• Hands-on experience in managing ServiceNow CMDB
• Proven experience in designing, developing, and implementing integrations using various ServiceNow integrations methods – REST, JDBC, MID Servers etc
• Solid understanding of API concepts, data formats (XML, JSON), and authentication protocols (OAuth, SAML)
• Hands-on experience in managing large public cloud environments (Azure, AWS, GCP) and solid understanding of cloud concepts and their integration services
• Proficiency in scripting languages relevant to ServiceNow (e.g.: JavaScript, GlideScript)
• Excellent verbal and written communication skills
• Excellent problem-solving and troubleshooting skills
• Ability to understand and communicate complex technical systems
• Ability to work effectively in a fast-paced, dynamic environment
• Works well in a team environment

Responsibilities

• Drive the integration and automated management of major Cloud Service Providers (Azure, AWS, and GCP) using ServiceNow platform
• Lead from the front and extensive collaboration is essential – the role requires close cooperation with product and engineering teams to ensure timely adoption, delivery and joint development of any critical feature gaps
• Work closely with cross-functional teams within Digital Technology (DT) to understand their cloud needs and deliver solutions on time
• Contribute to progressive thinking by creating point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow Gen AI capabilities more accessible to the broader organization
• Contribute to the overall health, stability, and performance of the ServiceNow platform
• Assist in platform upgrades, patching, and maintenance activities

Preferred Qualifications

• Solid hands-on experience in one of the automation tools – Terraform (preferred), Ansible, Puppet etc
• Experience with containerization technologies (Docker, Kubernetes) and relational databases (MySQL, Postgres, etc.)
• Working knowledge of DevOps tools (Jenkins, GitHub, etc.)
• Experience administering Linux/Windows Operating System
• Experience in creating architectural/implementation diagrams and docs is essential
• Solid understanding and hands-on experience in implementing ServiceNow’s ITOM suite of products
• Stay up-to-update with the latest ServiceNow features, integration capabilities, and industry best practices
• Collaborate with cloud infrastructure teams and applications owners to ensure seamless and secure data flow
• Identify opportunities to automate manual processes through ServiceNow integrations
• Knowledge of DevOps principles and practices related to integrations
• Experience with monitoring and logging tools for integration health
• Experience with security best practice for cloud and platform integrations
• Experience with ITIL framework
• Experience in developing Agentic-AI solutions using ServiceNow platform to manage cloud use cases would be indeed special
• ServiceNow Certified System Administration (CSA) Certification is highly preferred
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g.: IntegrationHub, Service Mapping etc.) is a huge plus