Staff Solutions Architect

Summary

Join Shippo as a Solutions Architect, leading technical integrations for our largest partnerships and vendor integrations. Reporting to the Director of Engineering, you will collaborate with a Program Manager to understand partner needs, develop solutions, define API specifications, and work cross-functionally with product teams. This role requires strong relationship-building skills, navigating complex technical domains, and delivering robust solutions with automated acceptance tests. You will have no direct reports but will lead engineers and be accountable for partner initiatives. The ideal candidate possesses extensive software development experience, a proven track record of designing scalable integration architectures, and exceptional communication skills. Shippo offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• 8+ years of experience in software development
• History of directly engaging and interfacing with customers, clients, and partners
• Strong interpersonal skills and the ability to work with all levels of the organization
• Track record of designing scalable integration architectures that can support multiple enterprise clients
• Solid understanding of object-oriented or functional programming and familiarity with various design and architectural patterns
• Exceptional verbal, written, and interpersonal communication skills
• You are adept at communicating relevant information clearly and concisely
• Deep understanding of customer needs and passion for customer success
• Ability to look ahead to identify opportunities, foster a culture of innovation, and build for scale
• Coding experience in server-side programming languages (e.g. Go, Python, Java, Ruby) as well as database languages (SQL)
• Experience working with server-side MVC frameworks (e.g. Django, .NET, Spring, Rails, Phoenix)
• Solid understanding of object-oriented programming and familiarity with various design and architectural patterns
• Deep understanding of customer needs and passion for customer success
• Exhibit core behaviors focused on craftsmanship, continuous improvement, and team success
• BS or MS degree in Computer Science or equivalent experience

Responsibilities

• Lead technical integrations with SaaS products
• Interface directly with large company partners and build a strong working relationship
• Determine the why behind the partner needs and drive solutions towards the actual need
• Work directly with other teams, leading engineers, and be accountable for partner initiatives
• Define API specifications, capture use cases and detailed scenarios
• Create solution architectures using Shippo approved infra, technology, and processes
• Build interim, bridge solutions to meet customer needs while longer term solutions are prioritized on product team’s roadmaps
• Own the customer developer experience inclusive of Shippo SDKs and documentation
• Use partner needs to drive scalable solutions that can expand our product portfolio and made generic for other partners and customers to leverage new capabilities
• Generate and scale automated acceptance testing (BDD, Contract Testing, TDD) for partner and customers that validates and verifies API behavior

Preferred Qualifications

• Prior experience with XMS integrations (OMS, WMS, TMS)
• Prior experience working or interacting with shipping and/or postal carriers
• Experience using GoLang and Python in production
• Familiarity with microservices architectures
• Experience integrating with APIs that use REST, SOAP, gRPC and other technologies
• Interest and experience in performance tuning, concurrency, microservices, security, data analytics, and web stack
• Experience with Django
• Past experience and success in building scalable APIs or services
• Interest and experience in performance tuning, concurrency, microservices, security, data pipelines, and web stack
• Experience with DevOps tooling such as Docker, Terraform, CircleCI, SumoLogic, PagerDuty, etc
• Experience with AWS/Cloud services such as EC2, S3, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc

Benefits

• $175 - $238k annual salary
• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
• Equity