Staff Solutions Engineer

Summary

Join Upbound's pre-sales team as a Staff Solutions Engineer and play a vital role in supporting EMEA sales efforts. You will work directly with customers to understand their technical needs, showcasing the value of Upbound's products and solutions. This involves building strong technical relationships, understanding customer needs, and effectively communicating the value proposition. You will partner with sales, marketing, and engineering teams, creating presentations and demos, and guiding customers through the buying process. The role requires deep technical expertise in Kubernetes, cloud infrastructure, and modern operational tools. Success in this role involves managing multiple projects, streamlining the sales cycle, and contributing to a thriving sales process.

Requirements

• Guide customers through designing and deploying Kubernetes to their production environments
• Have a deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers
• Work directly with customers and/or open source community members to troubleshoot and solve their complex technical issues preventing successful adoption
• Deploy and integrate the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments
• Have a deep understanding of modern operational and application delivery tools and methodologies inside of production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps
• Have the ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds
• Successfully manage multiple projects and priorities in a fast paced and dynamic environment
• Successfully identify and remove friction from the buying process resulting in a more streamlined and shortened sales cycle
• Show excitement and comfort being a key part of further defining, scaling, and making this part of our sales process thrive

Responsibilities

• Partner with a Sales Account Executive to engage in technical discussions with customers throughout the buying lifecycle
• Work cross functionally with product marketing, and independently, to create and deliver high fidelity presentations, custom demos, sample solutions, and present use cases to guide the customer through the buying journey
• Closely partner with customers and platform builders to solve technical and business challenges which enables them to design, build and implement Crossplane and Upbound Cloud based control plane architectures
• Work directly with customers and platform builders to define, implement, and test out early proof of concepts of Crossplane and Upbound Cloud
• Collect detailed customer requirements so product and engineering can accurately estimate and resource the necessary implementation services
• Be the technical voice and trusted advisor to the customer and represent the customer needs internally
• Project manage the account pre and post sale to ensure a smooth and frictionless customer experience through implementation in partnership with Solutions Architect and implementation teams

Preferred Qualifications

• Be actively involved or have contributed to the upstream Kubernetes community
• Have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project
• Have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment

Benefits

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