Staff Business Solutions Engineer

Summary

Join Airbnb's Collaboration Products team as a Staff Business Solutions Engineer and lead business enablement by leveraging your technical skills and understanding of SaaS technologies. You will work as a strategic partner, aligning with business groups on strategic vision and priorities, and serving as a liaison between business and technology. A key responsibility is to understand technology capabilities to support business needs, focusing on AI to enhance productivity and creativity. You will develop and maintain a technology roadmap, lead requirements gathering sessions, and analyze key business processes. The role involves close collaboration with technical leads and engineers to translate business requirements into technical solutions, incorporating AI capabilities. This position is US-Remote Eligible.

Requirements

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities; serve as a liaison between business and technology
• Understand technology capabilities required to support business needs, with a focus on leveraging AI to enhance productivity and creativity
• Develop and maintain a technology roadmap by proactively communicating and collaborating with cross functional business and technical stakeholders
• Lead business requirements gathering sessions and analyze key business processes and requirements, incorporating AI solutions where approved and applicable; work to gain approvals as new AI uses cases emerge
• Gain an in-depth understanding of business processes, use cases, requirements, system integrations, reporting, and data flow, including AI-enhanced processes
• Drive productivity and creativity by improving existing processes or implementing new business processes including AI-driven technology solutions when appropriate
• Collaborate closely with technical lead and engineers to translate business requirements into technical designs and solutions incorporating AI capabilities as appropriate
• Work with business users to document, manage, and prioritize bug fixes and enhancements, including those related to AI functionalities
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions
• Support product development and release lifecycle by working with technical lead and engineers to test and release new system functions, ensuring on-time delivery of new products and features, including AI-driven enhancements, and assisting with new releases and approving all User Acceptance Testing
• Participate in sprint planning, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time

Responsibilities

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities; serve as a liaison between business and technology
• Understand technology capabilities required to support business needs, with a focus on leveraging AI to enhance productivity and creativity
• Develop and maintain a technology roadmap by proactively communicating and collaborating with cross functional business and technical stakeholders
• Lead business requirements gathering sessions and analyze key business processes and requirements, incorporating AI solutions where approved and applicable; work to gain approvals as new AI uses cases emerge
• Gain an in-depth understanding of business processes, use cases, requirements, system integrations, reporting, and data flow, including AI-enhanced processes
• Drive productivity and creativity by improving existing processes or implementing new business processes including AI-driven technology solutions when appropriate
• Collaborate closely with technical lead and engineers to translate business requirements into technical designs and solutions incorporating AI capabilities as appropriate
• Work with business users to document, manage, and prioritize bug fixes and enhancements, including those related to AI functionalities
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions
• Support product development and release lifecycle by working with technical lead and engineers to test and release new system functions, ensuring on-time delivery of new products and features, including AI-driven enhancements, and assisting with new releases and approving all User Acceptance Testing
• Participate in sprint planning, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits