Staff Systems Engineer

Summary

Join ServiceNow as a DevOps Engineer and develop a safe, fast, and observable web configuration management pipeline using Puppet, Python, and Ruby. Manage a large-scale hybrid cloud environment, collaborate on code writing, review, and deployment, and create test plans and automation for declarative infrastructure. Build orchestration workflows using the ServiceNow platform, research and implement new tools and technologies, and leverage AI integration in work processes. This role requires experience with bare metal Linux servers, configuration management tools, and open-source tools. You should be proficient in Linux systems, networking, storage, software packaging, and code development, testing, and debugging. The ability to research best practices, document systems architecture, and independently solve problems is crucial.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Has experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet, Chef, or Ansible
• Can research best practices and help maintain and promote high standards for development
• Has a deep understanding of Linux servers and their components, including networking, storage, and software packaging
• Can document and communicate systems architecture
• Is comfortable with their ability to design, write and debug code in a team setting. You should also have experience writing test specifications and understand the fundamentals of test automation
• Has experience with a variety of open-source tools used in the operation of a production computing environment
• Can figure things out – you’ll be working with a wide variety of systems technologies. There is plenty of help, but to be successful you will need to be capable of digging deep into internals of DevOps tools

Responsibilities

• Develop with Puppet, Python, and Ruby in order to build web a configuration management pipeline that is safe, fast, and observable
• Manage a large-scale hybrid cloud of bare metal and VMs
• Work as part of a team that writes, reviews, and deploys everything as code
• Write test plans and test automation for declarative infrastructure in multiple cloud environments
• Build orchestration workflows by leveraging features of the ServiceNow platform
• Research and implement new open-source and commercial tools, technologies and methodologies