Staff Technical Program Manager

Summary

Join Mozilla's Infrastructure Organization as a Staff Technical Program Manager to lead the Identity and Access Management (IAM) program. You will develop and execute the IAM roadmap, aligning with organizational goals and security standards. Collaborate with cross-functional teams (Security, Cloud & Data Engineering, IT) to ensure robust and secure identity and access control. Continuously review industry trends and enhance the IAM program. This role requires strong technical understanding, leadership skills, and experience in program management, particularly in IAM and security. You will present program updates to executive leadership and advocate for IAM standard methodologies. Mozilla offers a generous compensation and benefits package.

Requirements

• At least 10+ years of experience in program or project management, with a minimum of 3 years focused on access management, identity management, security, IT systems, and Cloud environments
• Proven track record of successfully delivering large-scale, complex technology programs in enterprise environments
• Strong understanding of IAM concepts: identity lifecycle management, authentication/authorization protocols
• Experience with IAM platforms such as Okta, Ping Identity, ForgeRock, SailPoint, or similar tools
• Familiarity with cloud platforms (AWS, Azure, GCP) and their native IAM services
• Working knowledge of compliance frameworks
• Proficient in Agile methodologies, with the skills and compassion to guide, coach, and bring teams along
• Skilled senior leadership management, communication, and negotiation skills. Able to balance opposing priorities, interests, and timelines
• Ability to lead multiple workstreams and teams, prioritize tasks, and meet deadlines in a fast-paced, yet collaborative environment

Responsibilities

• Develop and drive the overall IAM program roadmap, aligning with our organizational goals and security standard processes
• Serve as the primary contact for IAM initiatives, ensuring clear communication of objectives, schedules, and progress to senior leadership and partners
• Continuously review industry trends, emerging technologies, and standard methodologies to enhance the IAM program
• Understand the technical requirements and needs (current and future) of Mozilla’s IAM system to identify dependencies and risks related to program delivery and represent those to senior leadership and other teams
• Partner with product & engineering managers, infrastructure teams, and security engineers to translate business requirements into technical solutions
• Coordinate cross-functional resources (people, time, and scope) to ensure timely delivery of IAM features and enhancements
• Facilitate collaboration among engineering, operations, and security teams to remove roadblocks and optimize workflows, organizing everything in Jira and Confluence
• Facilitate and where needed contribute to defining standard service arch designs, data flow call patterns, API interfaces working closely with domain specific engineering leads
• Work closely with engineering teams to document existing implementations and associated improvements
• Ability to disambiguate complex workflows and system integrations, working with engineering leads that help flesh out epic / sprint level deliverables
• Collaborate with architects and engineers to plan and design scalable and secure solutions that integrate with existing systems (e.g., Active Directory, cloud platforms, internal applications)
• Drive system integrations and migrations involving IAM tools and services, ensuring minimal disruption and maximum security
• Understand dependencies to implement controls and audits to meet security and regulatory requirements (e.g., SOX, PCI-DSS, GDPR)
• Define and develop a risk and vulnerability management framework for the IAM ecosystem, working with our security teams to implement mitigation strategies
• Ensure alignment with corporate governance and compliance standards throughout the project lifecycle
• Develop and manage project plans, budgets, and timelines for multiple workstreams within the IAM program
• Track and report on objectives, key results and golden metrics, such as system availability, and user satisfaction, all the while keeping in mind Mozilla key performance indicators
• Guide and mentor team members, fostering a high-performance culture
• Present program updates, risk assessments, and solution proposals to executive leadership and governance committees
• Advocate for IAM standard methodologies and drive consensus among diverse teams and business units
• Prepare and deliver effective presentations on complex technical topics to non-technical senior leadership

Preferred Qualifications

• Outstanding leadership and interpersonal skills, with the ability to empower and mentor teams
• Excellent problem-solving abilities and a detail-oriented attitude
• High degree of integrity, ethical judgment, and professional accountability
• Commitment to our values
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. varies by country)