Staff Technical Program Manager

Summary

Join ServiceNow's Design team as a Design Program Manager and lead the execution and delivery of flexible and holistic programs and processes. You will identify and solve problems, advocate for design thinking, and work on complex, high-priority initiatives. The role requires applying your experience to model, prototype, and iterate on existing solutions. You will collaborate with cross-functional teams, manage large projects, and communicate effectively. ServiceNow offers a flexible work environment and is an equal opportunity employer.

Responsibilities

• Identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Advocate and champion design thinking and methodologies throughout the product development lifecycle
• Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
• Apply your breadth of experience to model, prototype, and iterate on our existing solutions

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of project/program management experience in mid/large size companies, ideally on a design team
• Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes
• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization
• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
• Experience working on and managing large projects or programs with cross-functional teams
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience utilizing software to keep projects organized, track metrics, and report on progress