Gusto is hiring a
Staff UX Researcher

Summary

Gusto is hiring two Staff UX Researchers to lead research across the product lifecycle, create a strategic research roadmap, synthesize data, design deliverables, experiment with new methods and technologies, collaborate with cross-functional teams, and communicate complex concepts clearly. The roles are based in Gusto's offices in Denver, San Francisco, New York City, or remotely with office expectations of 2-3 days per week.

Requirements

• 10+ years of experience owning and leading user research projects with demonstrated impact on outcome
• Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools
• Demonstrated ability to make informed decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs
• Embraces and thrives in a fast-paced, changing, potentially ambiguous but highly dynamic culture. Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders
• Demonstrated ability to collaborate with other researchers, designers, product managers, product marketers, and engineers
• Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities
• Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Eagerness to continually learn, grow, and improve the craft of research

Preferred Qualifications

• Practical UX Research experience in consumer, retail or B2B2C industries and/or regulated industries
• In-house research experience on new and emerging technologies
• Human-centered Design, Human-computer Interaction, Design Thinking, Empathy Training

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Office expectations of 2-3 days per week in Gusto's offices in Denver, San Francisco, New York City, or Gusto's subsidiary in Scottsdale