Strategic Account Executive, Franchise

Summary

Join OpenPhone, a leading VoIP provider, as a seller and segment launcher, playing a hybrid sales and GTM strategy role. You will manage the full lifecycle of franchise accounts, from initial interest to network-wide adoption, securing corporate buy-in and preferred vendor status. Develop tailored rollout strategies, drive expansion and upsells, and design scalable GTM programs. You will also project-manage onboarding, activate champions, collaborate cross-functionally, and codify repeatable plays. Track and report on maturity progress, and lead internal learning loops to evolve the GTM approach. This role requires a strong operator mindset, strategic thinking, and excellent communication skills.

Requirements

• 5+ years of strategic, full-cycle sales experience with complex, multi-threaded accounts
• Operator mindset—you think in systems, build repeatable programs, and act as a single-threaded owner across functions
• Comfortable with outbound motion and whitespace activation within known accounts
• Strategic and methodical—strong at account mapping, campaign sequencing, and org navigation
• Clear communicator and cross-functional collaborator
• Excited to drive both 1:1 influence and 1:many scale
• Thrives in build-as-you-go, fast-moving environments

Responsibilities

• Own and grow a book of franchise accounts — Manage the full lifecycle from initial interest to network-wide adoption and long-term success
• Secure corporate buy-in and preferred vendor status — Navigate layered org structures and build aligned narratives for HQ, marketing, and field-level users
• Develop rollout strategies tailored to each brand — Adapt the approach based on partner type (approved, preferred, required) and maturity benchmarks
• Drive expansion and upsell — Identify the total addressable footprint and build momentum from early adopters to full brand penetration
• Design and execute one-to-many GTM programs — Create scalable campaigns, toolkits, and lifecycle comms that reduce manual lift
• Project-manage onboarding and enablement — Deliver consistent experiences across brands using co-branded materials and coordinated events
• Activate and grow champions — Unlock internal referrals and peer-led adoption by identifying and enabling power users
• Collaborate cross-functionally — Work across Sales, Product, CS, and Marketing to deliver outcomes across the full Land → Launch → Mature journey
• Codify and scale repeatable plays — Capture what’s working and shape the playbook for how OpenPhone grows in the franchise vertical
• Lead internal learning loops — Share customer insights, tooling needs, and blockers to evolve our GTM approach
• Track and report on maturity progress — Own success metrics like adoption %, time to preferred vendor status, and handoff readiness

Preferred Qualifications

• Experience in franchise, multi-location, or channel sales
• Background in marketing campaigns, onboarding, or lifecycle strategy

Benefits

• Extensive medical coverage
• A monthly lifestyle stipend
• A flexible PTO policy
• Equity