Customer Account Executive

Summary

Join Zuora's Sales team as a Customer Account Executive and focus on targeted $25M–$500M+ accounts across North America. You will work closely with existing customers, expanding Zuora’s footprint and value. As the CEO of your franchise, you will own and drive sales strategy, leading the sales cycle with a cross-functional team. Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s messaging, products, services, and sales approach. You will develop account, territory, and opportunity plans to manage complete sales cycles, identify expansion opportunities, and exceed sales quotas. This role requires strong communication, negotiation, and presentation skills, along with the ability to work independently and collaboratively.

Requirements

• 5+ years of solution sales experience managing SaaS sales and renewal cycles with demonstrated ownership of territory and account management
• Proven track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
• Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
• Ability to develop account plans to go wider and sell into additional LOBs / units within customer hierarchy
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
• Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
• Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment

Responsibilities

• Complete Zuora’s in depth onboarding and sales training to b​ecome an expert in Zuora’s messaging, products and services and unique sales approach
• Develop your own account, territory, and opportunity plans to manage ​the complete sales cycles to drive maximum value and adoption of Zuora’s complete product portfolio
• Identify and secure expansion / cross-sell opportunities within your assigned book of business
• E​xceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will fuel the ongoing growth of your business
• Meet & E​xceed Annual renewal targets
• Lead/leverage an account team of Solution Engineers, Business Development Representatives, Revenue Advisors, Marketing, Product, and Customer Success Architects to develop and manage sales pipeline and enhance customer relationships and value realized
• Accurately forecast profitable and predictable territory performance through adherence of our sales process
• Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues
• Ability to travel when required

Preferred Qualifications

• Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
• Bachelor’s degree (sales training methodologies is a plus)

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing