Strategic Account Manager Analyst

Summary

Join Kellermeyer Bergensons Services (KBS) as a Sr. Strategic Account Analyst! This remote position with 50% nationwide travel offers a salary range of $90-110K. You will work on client teams to achieve high-quality service levels, focusing on key accounts and data analysis. This role is critical for supporting Strategic Account Managers and serves as a pathway to that position. Responsibilities include identifying client service trends, tracking key account metrics, coordinating client inquiries, preparing KPI reports, monitoring contracted work, reviewing client processes, liaising among teams, and assisting with quality audits and client meetings. The ideal candidate possesses strong analytical, communication, and organizational skills, along with 2+ years in account management, preferably in a service-related field. A Bachelor's degree is preferred but not required.

Requirements

• Strong work ethic and initiative for delivering quality outcomes and excellent customer service
• Proactive mindset to anticipate and support changes in the business, with demonstrated problem-solving skills
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly
• Excellent interpersonal and communication skills, including the ability to write effective reports and business correspondence and present in front of a group
• Ability to function effectively in a team within a fast-paced environment
• Must be authorized to work in the United States
• Positive, friendly demeanor
• 2+ years in an account management role, ideally with experience in janitorial/custodial or another service-related field with high customer/client contact
• Working knowledge of MS Office and intermediate to advanced skills on Excel

Responsibilities

• Identify client service trends and/or areas for enhancement, recommend process improvements and provides those recommendations to the Strategic Account Manager
• Track key account metrics and report out on spend in budget categories, identifying, addressing and escalating any anomalies
• Coordinate response to client inquiries or issues as required, with a focus on delivering excellent service
• Support the preparation of Key Performance Indicator (KPI) reports for clients to assist with meeting client needs
• Monitor and audit that the contracted scope of work is being performed according to documented tasks and frequencies. If inconsistencies are found, the Analyst will escalate to management/executive level
• Review client-directed processes and procedures or changes to the program and identify financial considerations
• Liaise among clients, Strategic Account Managers, Business Analyst, and internal teams to ensure delivery of our solutions according to contractual requirements
• Assists the Strategic Account Manager working with the Operations team to monitor systems to include Quality Audits, Contract Project Work and Billable Project Work, and Timekeeping
• Travel to client locations to attend meetings as needed
• Validate Customer Experience reporting that tracks the scheduling, completion, and quality of work performed at client locations
• Support the SAM team with client QBRs and regular meetings. Prepare decks for meetings
• Other duties as assigned

Preferred Qualifications

Bachelor’s Degree preferred in either Finance, business management, project management, etc. Will consider candidates with a depth of related work experience as a substitute for the Bachelor’s Degree

Benefits

• Medical, dental, vision, prescription drugs, and more!
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics