Technical Account Manager

Summary

Join TetraScience, a leader in Scientific Data and AI Cloud, as a strategic technical partner. You will bridge business objectives and technical execution, serving as the primary technical leader for scientific end-users in pharmaceutical and biotech. Key responsibilities include lifecycle engagement, technical health management, strategic planning, sales enablement, and building strong technical and scientific relationships. You will deeply understand customer needs, provide technical guidance, and ensure project success. The role requires a scientific background, senior technical architecture experience, and commercial tech sales support. Competitive salary, equity, generous PTO, flexible working arrangements (remote work), and a supportive culture are offered.

Requirements

• Scientific background academic and/or 5+ years professional experience in Life Sciences
• Senior Technical Architecture experience 5+ years
• Commercial tech sales support
• R&D IT OR Data & Informatics
• Data Modeling: Understand logical, physical, and conceptual data models
• Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL databases (like Redshift and Databricks)
• Big Data Technologies: Familiarity with tools like Spark, and data warehousing solutions
• Cloud Platforms: Experience with cloud providers mainly AWS especially their data services, but also Azure, Google Cloud
• Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools
• Analytics and BI Tools: Familiarity with tools such as Tableau, Power BI, QlikView, and their backend requirements

Responsibilities

• Providing a strategic technical partnership with Customers, you will bridge the gap between the business objectives and technical execution
• You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers
• You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption and ensure the long-term success of projects
• Primary technical point of contact across strategic accounts
• Lifecycle engagement & adoption acceleration from presales to delivery
• Technical health & risk management
• Strategic planning and stakeholder management across sales, product management and engineering teams
• Sales enablement & growth support
• Deep and wide technical and science senior relationships
• Deeply understand Customer scientific data and AI architecture & goals
• Provide proactive, prescriptive technical guidance
• Act as a trusted advisor aligned to Customer outcomes
• Drive adoption & success plan execution
• Conduct regular technical reviews
• Identify risks & recommend optimizations
• Lead technical strategy for expansions
• Support POCs & co-innovation
• Manage resolution for escalated issues
• Accelerate time to value
• Improve stability & uptime
• Strategic roadmap alignment
• Prioritized support & faster resolutions
• Higher ROI through continuous optimization
• Support growth through hands on sessions and enablement presentations
• Showcase tailored demonstrations to prospects, to both small and large audiences
• Solution Mapping: Map business requirements to technical solutions
• ROI Calculation: Determine potential return on investment for proposed solutions
• Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
• Working with the science and technology Partners such as Databricks and Google
• Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements
• Product Knowledge: Develop a deep understanding of the company's product or service offerings
• Demo Development: Design and showcase tailored demonstrations to prospects
• Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions
• Timeline Management: Ensure projects are kept on track and within scope
• Stakeholder Management: Coordinate with various stakeholders to ensure the smooth flow of presales activities

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work