Strategic Account Manager

Summary

Join Kellermeyer Bergensons Services (KBS) as a Strategic Account Manager (SAM)! This remote role, with 50% travel, involves managing key accounts, ensuring service delivery meets customer requirements, and fostering strong client relationships. You will analyze KPIs, develop action plans, and grow business through cross-selling and upselling. The ideal candidate possesses experience in facilities services, strategic account management, and working with large national accounts. A bachelor's degree or equivalent experience is required. KBS offers a competitive salary, plus incentives, and a comprehensive benefits package.

Requirements

• Must have experience in the facilities services industry
• 3+ years of strategic, account management
• Proficiency with Excel
• Experience working with large, multimillion dollar, National accounts
• Bachelor's degree or equivalent business experience required

Responsibilities

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s)
• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention
• Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard
• Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer

Preferred Qualifications

• Understanding of operations account management processes
• Sales software, CRM/ERP (Salesforce etc.) and related technology
• Experience working with C-Suite level clients
• Ability to identify and close sales opportunities
• Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
• Available for 50% travel domestically

Benefits

• Medical, dental, vision, prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics