Strategic Account Manager

Summary

Join SanMar as a Strategic Account Manager (SAM) and support large, strategic accounts by developing solutions and strategies to boost growth and profitability for both the customer and SanMar. You will build strong customer relationships, act as a customer advocate, and work to reduce operational friction. The role requires excellent leadership, planning, analytical, and problem-solving skills. You will develop sales and marketing plans, analyze data, and collaborate with sales and operational teams. This position involves travel and requires a Bachelor's degree or equivalent experience and 4-6 years of related sales experience. SanMar offers a competitive compensation and benefits package, including a bonus, paid time off, comprehensive medical benefits, a 401k plan, life insurance, and paid parental leave.

Requirements

• Bachelor's Degree or equivalent experience
• 4-6 years of related strategic or territory sales experience
• Travel 1-2 weeks per month primarily for meetings and presentations at: corporate headquarters, trade shows, industry events, national account sales events, and from time-to-time coordinated meetings at key accounts/offices with SanMar Territory Managers
• Ability to build meaningful partnerships and communicate effectively with customers, sales team and internal departments to identify and resolve issues in a timely and professional manner
• Detail oriented; ability to follow-through on projects and handle multiple tasks at once
• Ability to handle confidential matters with discretion
• A high degree of professionalism, integrity, objectivity, and service orientation
• Must be a leader, enthusiastic, energetic, “sales orientated” and outgoing
• Flexibility to travel and relocation if needed
• Exceptional organization, planning, and time-management skills
• Knowledge of Salesforce or other similar CRM systems

Responsibilities

• Sell SanMar’s value proposition effectively through targeted presentations and conversations with executives at the corporate level and support presentations and other communications regarding strategic plans together with Territory Managers to the office level
• Build strong customer relationships with key executives and managers at the corporate office
• Be a resource for Territory Managers on big opportunities at the local office level
• Understand the strategic goals, trends and other impactful information relevant to the growth of the strategic account and communicate this information effectively and efficiently across members of the sales and operational teams
• Act as the customer’s advocate to push for change and improvements to meet customer demands with a focus on improving the customer experience
• Work to reduce operational friction or inefficiencies between large strategic accounts and SanMar
• Negotiate, track, and implement effective incentive and other pricing and product programs
• Keep Salesforce up to date with key activities, meetings, communications and related information
• Develop impactful sales and marketing plans at the corporate level and effectively develop action plans with the strategic account to implement across all offices
• Work with sales analytics team to collect and analyze data concerning Strategic Account sales, profitability, programs and activities and work collaboratively across sales team to understand changes in business trends
• Perform other duties as assigned
• Comply with all policies and standards

Benefits

• Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary
• Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance