Strategic Account Manager

Summary

Join Boulevard as a Strategic Account Manager and strategically manage customer relationships to drive revenue growth and maximize client lifetime value. You will be responsible for understanding client business objectives and leveraging this understanding to drive revenue growth and client satisfaction. As the primary point of contact for strategic discussions, you will identify upsell and cross-sell opportunities, negotiate contract renewals and expansions, and develop comprehensive account plans. This role requires strong relationship-building skills, strategic thinking, and effective collaboration. Boulevard offers a competitive salary, comprehensive benefits, and a fully remote work environment.

Requirements

• Minimum of three years experience as a strategic account manager or in a similar role
• Proven work experience in managing key accounts, ranging from $100k- $1M ARR
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and collaborate effectively across departments
• Strong listening and selling skills, with a passion for discussing strategic terms
• Demonstrated ability to think strategically about business, products, and technical deliverables
• Ability to manage multiple decision-makers and customer account plans simultaneously

Responsibilities

• Build and maintain strong, trust-based relationships with multiple client decision-makers (multi-threaded in accounts)
• Act as a strategic advisor to clients, utilizing a comprehensive understanding of Boulevard’s products and growth opportunities, as well as our customers' business goals and challenges to effectively upsell to existing strategic accounts
• Serve as the primary point of contact for all strategic, commercial, and renewal term discussions
• Develop and execute sales strategies to achieve revenue expansion targets and maximize client lifetime value
• Negotiate contract renewals with price increases, added expansion products, and extended year terms to improve NRR (Net Recurring Revenue)
• Develop comprehensive account plans outlining growth opportunities, action plans, and milestones
• Work closely with sales, customer success, and R&D teams to ensure alignment with client needs and objectives
• Maintain accurate client records, including contract updates and renewals

Benefits

• Your starting base pay for this role is between $140,000 - $200,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement
• 401(k) match plus dental, medical, vision, and life insurance
• Flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve