Strategic Account Specialist

Summary

Join Brightwheel as a Strategic Account Specialist and play a crucial role in managing and growing relationships with our highest-value customers. You will be responsible for driving strategic growth and retention, developing tailored strategies for client retention and expansion, and collaborating with cross-functional teams. This role requires 3+ years of experience in sales or account management, excellent communication skills, and a passion for education. Brightwheel offers a competitive compensation package, including a base salary, uncapped variable compensation, equity, and premium benefits such as healthcare coverage, generous parental leave, flexible PTO, and a 401(k). We are a fully remote company, offering work-life flexibility.

Requirements

• 3+ years of work experience in Sales or Account Management. Working with high-level accounts is a plus
• Self-starter and comfortable with independence, and ambiguity, as well as a dynamic startup environment that will evolve rapidly
• Tendency to celebrate wins, not shy away from misses, and ability to learn from both
• Excellent communication (written & verbal), organizational, time-management, and prioritization skills
• Fast learner and ability to deal with ambiguity
• Attention-to-detail and autonomous
• Strong communicator and ability to manage stakeholders
• A passion for improving the world through education

Responsibilities

• Serve as the point of contact for an assigned portfolio of Entreprise clients
• Drive Strategic Growth and Retention
• Engage in strategic conversations with key decision-makers in client organizations to understand their needs, challenges, and future plans
• Develop and implement strategies focused on client retention and the expansion of brightwheel’s footprint within each organization
• Work closely with clients to identify opportunities for increasing the number of sites in the Organization
• Collaborate with cross-functional teams to ensure client needs are met and to drive the adoption of additional features and services
• Monitor and analyze client usage data to identify trends, opportunities for growth, and areas for improvement
• Regularly review client accounts to ensure ongoing satisfaction and to proactively address potential issues that might impact renewal
• Manage site changes and contracts including additions, removals, and admin access levels according to the specific protocols of each client
• Assist in creating systems, processes, and content for Enterprise client success

Preferred Qualifications

• Previous experience in an early-stage sales role at a fast-growing startup
• Previous experience navigating highly complex customer processes involving multiple C-level decision makers and retaining SaaS revenue of 6-figure deals
• Comfortable owning a process from start to finish and thrive in highly ambiguous environments

Benefits

• On-Target Earnings (OTE) range is $97,500 - $105,000 in all U.S.-based locations, which includes an annualized base salary range of $58,500 - $63,000 (paid hourly) and uncapped variable compensation range of $39,000 - $42,000 based on performance. Strong performers have opportunities to unlock base, and OTE increases over time
• Equity & Ownership
• Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
• Generous Paid Parental Leave for growing families
• Flexible Paid Time Off (PTO) to recharge and relax
• 401(k) Enrollment to help you plan for the future
• Monthly Wellness & Productivity Stipend to support your well-being
• We are a fully remote company, giving you the flexibility to work from where you thrive