Strategic Accounts Director

Summary

Join Garner, a rapidly growing healthcare company, as a Strategic Accounts Director responsible for retaining and upselling major employer clients. Collaborate with account managers to ensure client satisfaction and achieve results. Serve as a trusted strategic partner, advising on plan design, cost reduction, and performance improvement. Resolve strategic problems, manage key relationships, and monitor client health. Collaborate with internal teams to deliver customized reports and presentations. Drive improved net revenue retention and other key performance indicators (KPIs). This remote position involves up to 25% travel.

Requirements

• Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• Strong communicator who can effectively articulate a vision
• The ability to travel up to 25% of the time
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Own the process to retain and upsell some of Garner’s largest employer clients
• Collaborate with account managers to ensure Garner’s important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health