Strategic Client Director

Summary

Join ServiceNow as a Client Director and produce new business with our largest existing accounts. You will manage executive relationships, lead virtual teams, and develop ServiceNow solutions based on client strategic outcomes. Responsibilities include overseeing worldwide account development, building strong client relationships, developing clear roadmaps, and achieving financial targets. This role requires 7+ years of client management experience, 2+ years as a Client Director, and proven success in multi-million-dollar sales solutions. Experience in IT Service Management and executive-level relationship management is essential. The ideal candidate will have existing relationships with The Home Depot and/or Chick-fil-A and reside in the Atlanta, GA area.

Requirements

• Candidate must be currently residing in the Atlanta, GA area
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Preferred Qualifications

Current or recent relationships selling into The Home Depot and/or Chick Fil A is preferred