Group Director, Client Partner

Summary

Join DEPT® as a Senior Client Partner and become the face of the agency for a leading global brand in gaming and tech. Co-lead a flagship global partnership, driving strategy, sales, and delivery oversight. You will manage cross-channel teams, develop senior-level agency relationships, and consult on strategic goals. This role requires experience in digital marketing, retail, and e-commerce, with a focus on driving conversations and identifying new opportunities within DEPT®. The ideal candidate will have a strong commercial acumen, excellent communication skills, and the ability to navigate complex client organizations. This is a senior leadership position with significant responsibility for client growth and satisfaction.

Requirements

• You’ve led accounts $10M+ in portfolio , with an international component
• You’ve grown enterprise relationships through both commercial strategy and consultative partnership
• You’re fluent in marketing, digital commerce, and go-to-market strategy —and know how to connect the dots
• You’re comfortable navigating consumer tech and gaming industries or eager to dive in with passion and credibility
• You are at your best leading meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serving as the subject matter expert on processes, capacity, and timelines
• You lead pitches, proposals, and contract negotiations for organic growth opportunities
• You have extraordinary interpersonal, written, and verbal communication skills
• You are known to play chess, when everyone else is playing checkers and can zoom between strategy, delivery, and day-to-day client needs with confidence
• You have experience managing complex, matrixed client orgs with multiple stakeholders and objectives
• You’re excited to be a partner to a strategist, and be part of a tight client services team
• You are willing to travel to client sites regularly
• 10+ years of account management and client partnership experience in a digital marketing and (e)commerce or retail environment
• Bachelor's degree or equivalent degree of education relevant to the industry
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Responsibilities

• Drive commercial and client leadership of the client account and related business opportunities
• Drive global growth across markets through close partnership with internal leads and client’s global team and regional teams
• Identify, shape, and support strategic opportunities across digital marketing, commerce, retail media, and go-to-market strategy
• Ensure smooth delivery and profitability across a dynamic multi-market account
• Serve as the senior-most day-to-day commercial contact for the client, building strong relationships across departments and geographies
• Co-create and drive a global growth plan in close partnership with a Strategy lead and Program Manager, supported by a team of specialists around the globe
• Own and nurture senior-level client relationships; become a trusted partner that is not just focused on short term commercial success but a long lasting partnership
• Lead cross-functional teams to deliver consistently high-performing, on-strategy work across markets
• Identify growth opportunities that align with client objectives and DEPT®’s services
• Manage revenue forecasting, contract negotiations, and commercial planning
• Navigate the complexity of multiple business units, regions, and service lines within both DEPT® and Client
• Serve as the connective tissue between creative, media, data, and tech disciplines within the agency
• Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team (in collaboration with Project Manager)

Preferred Qualifications

• Have experience working with consumer electronics or gaming brands, especially across North America and EMEA
• Have familiarity with retail media, audience development, or product-led growth
• Thrive in an environment where business strategy, creativity, and execution meet
• Are comfortable collaborating with engineering, design, or growth marketing teams
• Are excited to work with and be exposed to Partners and C-suite in the agency

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave