SaaStr is hiring a
Strategic Customer Success Manager

Summary

The job is for a Strategic Customer Success Manager at SaaStr, responsible for managing sponsors of their global events and increasing renewal revenue. The role requires experience in account management, ideally in the SaaS/B2B sector, with a focus on client relationship management.

Requirements

• Experience in an account management capacity
• Some experience with larger accounts, ideally at least a few at $100k+
• Expert on client relationship management
• Passion for building relationships with your clients
• High attention to detail
• Experience working with Salesforce a plus
• BS/BA or equivalent
• >3.0 years of experience managing clients post-sales
• Experience visiting customers on-site & mapping out multiple stakeholders at company
• Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level executive

Responsibilities

• Own increasing the revenue retention number for your set of named accounts
• Operate as the lead point of contact for any and all matters related to your sponsors
• Ensure fulfillment of sponsorship, including hosting regular check-in calls, collecting deliverables, communicating timelines, and working cross functionally to ensure all aspects of their sponsorship are met
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Build and maintain strong, long-lasting client relationships to ensure long term client satisfaction and referenceability
• Educate and drive adoption of SaaStr’s full sponsorship offerings, bringing in our sales team when necessary for demonstrations
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors through quarterly business reviews
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Forecast & track key account metrics in internal SaaStr meetings
• Assist with high severity requests or issue escalations as needed