Customer Success Manager Account Manager

Summary

The job is for a Customer Success Manager at PickFu, a remote consumer research software company. The role involves handling US & global customers, managing accounts, building relationships, and growing the business. Requires 3+ years of customer-facing experience, strong communication skills, and ability to work remotely.

Requirements

• At least 3+ years in a customer-facing role as a Customer Success Manager or an Account Manager
• Strong written and verbal communication skills
• Comfortable communicating with customers through multiple channels like email, chat, video call, and phone

Responsibilities

• Qualify, pitch, and close new account leads
• Grow and manage a book of business within your territory
• Onboard new customers and manage a diverse portfolio of existing users
• Host client training sessions and webinars
• Ensure new customer deployment and continued use of our platform
• Engage with key contacts to build an ongoing relationship around feedback, updates, and support
• Renewal contract negotiations
• Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute goal-setting efforts
• Engage in country and industry-specific outreach and marketing initiatives
• Support the product team through customer feedback
• Help provide frontline customer support through online chat, email, and video strategy calls
• Coordinate key translational efforts of product marketing/support material

Preferred Qualifications

• Comfortable serving customers from different countries
• Ability to learn quickly and be flexible
• Experience in e-commerce and game development is a bonus
• Familiarity with online tools including: Intercom, HubSpot, Asana, Loom, Notion, and Slack
• A proactive approach to anticipating needs and solving problems for our customers
• Worked remotely before, or know that you’d work well with a remote team

Benefits

• Unlimited PTO
• Professional development allowance towards education, books, or anything that you think will be beneficial in this role
• Equipment policy allows for a standard MacBook Air (or equivalent), and help with setting up workstation
• Salary ranges by geo-location
• US employees receive comprehensive healthcare and 401K. Non-US team members not provided