Vanta is hiring a
Senior Manager Strategic Customer Success

Summary

The job is for a Senior Manager, Strategic Customer Success at Vanta. The role involves leading a team to deliver successful onboarding, healthy adoption, advocacy, and retention for some of their largest customers. The candidate will influence the design of the customer success methodology, define strategies, coach the team, partner with cross-functional teams, and thrive in a fast-paced startup environment.

Requirements

• 5+ years of experience leading customer facing teams, preferably Customer Success or Account Management
• A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
• Experience managing Mid-Market and Enterprise customers with complex product requirements and multiple levels of stakeholders
• A proven track record of establishing executive level relationships, navigating issues and escalations, and balancing the needs of both the customer and the business
• Strong critical thinking and clear communication skills
• Demonstrate a history of making decisions using frameworks and backed by data
• Thrive in a fast-paced environment and can effectively lead teams through change
• Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
• A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

Responsibilities

• Lead a team of strategic Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy, and retention for some of our largest customers in Vanta’s rapidly expanding customer base
• Influence the design of our upmarket CS strategy, develop a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program
• Define strategies and coach your team to achieve KPIs including revenue retention and customer health
• Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management, and expansion identification
• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space, and CSM skills
• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting, and more

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney