Vouched is hiring a
Strategic Customer Success Manager

Summary

Join Vouched as a Strategic Customer Success Manager to foster deep customer relationships, drive sales growth within existing accounts, and oversee technical onboarding processes. This role involves revenue growth initiatives, strategic account management, technical and project management, and team collaboration and feedback integration. Ideal for a self-starter with a strong background in B2B SaaS environments, preferably with startup experience.

Requirements

• At least 5 years in customer success or account management within a B2B SaaS environment, preferably with startup experience
• Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field
• Sales and Technical Proficiency: Strong capability in sales strategies and technical proficiency with SaaS platforms
• Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are essential for building and maintaining profitable customer relationships
• Organizational Skills: Highly organized and capable of managing multiple priorities effectively, adapting quickly to meet the evolving needs of a dynamic startup environment

Responsibilities

• Revenue Growth and Customer Retention: Contract Conversion Initiatives, Ongoing Revenue Expansion, Customer Retention Strategies
• Strategic Account Management: Account Strategy and Relationship Management, Cross-Functional Collaboration
• Technical and Project Management: Technical Onboarding and Support, Project Management Excellence
• Team Collaboration and Feedback Integration: Cross-Functional Teamwork, Feedback Loops

Preferred Qualifications

• Available on PST or MST time zone
• Experience in the identity verification (IDV) space

Benefits

• Flexible paid time off
• Healthcare
• Vision
• Equity compensation
• Flexible remote, work-from-home arrangements
• Parental leave
• $120,000 to $180,000 OTE