Strategic Solutions Engineer

Summary

Join LaunchDarkly as a Strategic Solutions Engineer and become a trusted advisor to clients, tackling their key challenges with our products. You will excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Responsibilities include inspiring prospects with our software, identifying pain points and designing solutions, leading successful evaluations, ensuring adoption, partnering with sales, acting as a trusted expert, advocating for customers, and spending time with customers (25-50% travel may be required). You will contribute significantly to LaunchDarkly's growth by helping leading global companies enhance their software development practices. This role requires a passion for learning and growth, effective communication, adaptability, teamwork, relationship-building skills, and customer focus. You'll also need in-depth technical expertise and experience with large enterprise customers.

Requirements

• Passion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies
• Motivation & Ownership: You strive for ambitious goals. You are comfortable taking initiative, and also know when to collaborate or escalate. You take pride in your work
• Effective Communication: You simplify complexity. You are clear, complete and concise. You tailor your message to your audience
• Adaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low
• Teamwork: You commit to great frameworks, remaining flexible within them to win as a team
• Relationships: You consistently forge meaningful partnerships with customers and colleagues
• Customer-focused: You actively listen to customers and take action to ensure they reach their full potential
• Technical Expertise: You possess in-depth knowledge and hands-on experience with various developer and infrastructure technologies
• 3+ Years experience with the development processes and needs of large enterprise and strategic customers
• Led technical trials that resulted in significant deals for your company
• Experienced in demoing technical solutions to VP & C-Level audiences
• Proven success in cultivating customer champions
• Proficient in sales frameworks (MEDDPICC or similar)
• Have led land and expand initiatives with your customers
• 25% travel required

Responsibilities

• Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talks
• Identify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve them
• Lead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform
• Ensure adoption: Partner with customers to make the LaunchDarkly adoption path clear
• Partner with Sales: Form effective partnerships rooted in your grasp of selling frameworks
• Be a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments
• Advocate for our customers: Be the voice of the customer to our Product and Engineering teams
• Spend time with the customer: 25-50% travel may be required to spend time in person with customers and colleagues

Benefits

Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary