Strategic Technical Account Manager

Summary

Join Appspace, a company passionate about creating better work experiences, as a Strategic Technical Account Manager. This role requires a highly experienced customer advocate with a strong technical background to act as a strategic advisor for key clients. You will build relationships, provide technical guidance, resolve issues, implement solutions, and educate clients on Appspace products. Success in this position demands strong technical skills, excellent communication, and a commitment to customer success. Appspace offers a flexible work culture and various benefits, including competitive salaries, employer-paid medical coverage, and additional perks like flexible schedules and remote work opportunities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a relevant field
• Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity
• Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML
• Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs
• Experience managing client projects, from requirement analysis to post-deployment support
• Familiarity with software development and API testing tools such as Postman
• Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools
• Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users
• Proven ability to build strong relationships with clients
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities and work under pressure
• Proficiency with ticketing systems and CRM tools
• A passion for customer success and a commitment to delivering exceptional service

Responsibilities

• Build and maintain strong, long-term relationships with key client stakeholders
• Align customer business objectives with Appspace solutions to achieve customer business goals
• Act as a trusted technical advisor by providing expert technical advice and guidance to clients
• Explain complex technical concepts to non-technical users
• Identify, diagnose, and resolve complex technical issues promptly and effectively
• Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments
• Conduct training sessions and workshops to enhance client knowledge and adoption of products and services
• Monitor system performance, identify potential issues, and implement corrective actions to improve promptly
• Proactively identify and mitigate potential risks to minimize service disruptions
• Stay up-to-date with industry trends and emerging technologies to drive innovation
• Actively write and maintain comprehensive documentation of customers deployments
• Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives

Benefits

• Competitive salaries
• Employer paid medical, dental and vision coverage
• Mental health resources
• Flexible work schedules
• Remote work opportunities
• A casual dress work environment
• Reduced working hours in August
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• Gym allowance
• Training allowance
• Training days off