Technical Account Manager

Summary

Join Level AI, a Series C startup revolutionizing customer engagement with its AI-native platform. As a key member of our team, you will serve as the primary technical point of contact for enterprise customers, driving adoption and maximizing value. You will leverage your expertise in AI and SaaS solutions to understand customer needs, provide strategic guidance, and collaborate with engineering and product teams. Your responsibilities include troubleshooting technical issues, conducting business reviews, and fostering strong customer relationships. This role requires a strong understanding of AI, NLP, and cloud-based SaaS solutions, along with excellent communication and problem-solving skills. Experience in a technical account management or customer success role within an enterprise SaaS environment is essential.

Requirements

• 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment
• Strong understanding of AI, NLP, and cloud-based SaaS solutions
• Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences
• Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams
• Experience managing enterprise customer accounts and driving adoption of technical solutions
• Impeccable character attributes including drive, curiosity, problem solving, and teamwork

Responsibilities

• Serve as the primary technical point of contact for enterprise customers, driving adoption and value
• Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions
• Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions
• Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience
• Conduct regular business reviews, provide insights from customer interactions, and drive value realization
• Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention